Privacy policy
Privacy Policy
1. Introduction
This privacy policy describes how we collect, process, and protect the personal data of users interacting with our motorcycle spare parts e-commerce website. We are committed to ensuring the security and privacy of your personal data and operating in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.
2. Data Controller
The data controller is Carbonworld Italia, located at Via dei Ciclamini 26, Corciano (PG) - 06073, contactable at carbonworlditalia@gmail.com or +393491772278.
3. Personal Data Collected
We collect the following types of personal data when you use our e-commerce website:
Registration data: name, surname, email address, phone number, shipping and billing address.
Payment data: credit card information or other payment methods (processed by secure third-party providers).
Browsing data: IP addresses, device type, login data, cookie data, and information about your interaction with the website.
Communication data: any messages sent via contact forms, chat, emails, or other interaction methods.
4. Purpose of Data Processing
The personal data we collect is processed for the following purposes:
Contract execution: to process orders, handle payments, arrange shipping, and provide after-sales support.
Marketing communications: to send information about new products, promotions, or special offers (only if you have provided consent).
Service analysis and improvement: to enhance the shopping experience, analyze browsing preferences, personalize the offering, and optimize our website.
Legal obligations: to comply with fiscal and legal obligations, such as invoicing and data retention.
5. Legal Basis for Processing
Personal data is processed based on the following legal grounds:
User consent (for example, for sending marketing communications).
Contract execution (for example, to complete the purchase of motorcycle spare parts).
Legal obligations (for example, for invoicing purposes).
Legitimate interest (for example, for improving the website and shopping experience).
6. Data Retention
We will retain your personal data for as long as necessary to:
Complete the requested transactions (for example, processing the order and shipping the products).
Fulfill legal, fiscal, and accounting obligations.
Respond to any complaints or queries related to your purchases.
7. Sharing of Data
Your personal data may be shared with:
Payment service providers: for payment processing (e.g., PayPal, credit cards).
Courier and shipping services: for delivering purchased products.
Software and technology providers: for managing our website and e-commerce platform.
Tax and legal authorities: as required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. We use SSL encryption to secure payment data during online transactions.
9. Data Subject Rights
As a user, you have the right to:
Access your personal data: you may request a copy of the data we have collected.
Correct your data: you may ask to update or correct incorrect information.
Delete your data: you may request the deletion of your data, subject to legal obligations.
Object to processing: you may object to the processing of your data for marketing purposes or other non-essential purposes.
Withdraw consent: if processing is based on consent, you may withdraw it at any time.
Request data portability: you may request that your data be transferred to another provider.
To exercise these rights, you can contact us at carbonworlditalia@gmail.com or +393491772278.
10. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences directly from your browser settings. For more details, please refer to our Cookie Policy.
11. Changes to the Privacy Policy
We reserve the right to update this privacy policy to align with any regulatory changes or business practices. We will inform you of any significant changes.
12. Contact Information
For further information or questions regarding the processing of your personal data, you can contact us at:
Email: carbonworlditalia@gmail.com
Phone: +393491772278
Address: Via die Ciclamini 26, Corciano (PG) – 06073 Italia
